We have asked our employees how the Corona is affecting their daily work in these dire times. Here is an update from Sunfabs subsidiaries. Kjell Nyman, you are our Senior Sales Manager at Sunfab Hydraulics Inc. in USA.
How is your local market doing under the current situation with restrictions based on the impact of the pandemic with limited opportunities to meet your customers?
“We have been able to weather the storm so far. We exceeded our target for April and we feel confident we will for the month of May as well with the orders that are already on the books and orders that are still coming in.”
Sunfab took early action on creating a guideline for all employees due to minimize the spread of Covid19, how have you been able to follow that, any reflections, negative or positive?
“Yes, and I’m trying to follow it to the best of my ability in conjunction with the government guidelines in order to help prevent the spread of the virus.
How do you work towards your customers to ensure that they get the support and business needs as seamlessly as possible?
What do you focus on in your daily work?
“I keep in touch with our distributors and direct accounts via phone, email and video meetings to ensure that all their request for quotes, technical inquiries and other issues are taking care of and resolved in a timely manner.”
What is the common view from our customers on their business due to the pandemic crisis and do they feel that Sunfab is supporting them?
“From what I hear, most of our distributors and customers are doing ok. So far I have only heard positive comments about our support here in North America.”
The fact that the production and office in Sweden have been up and running during this whole crisis, any feedback from market?
“Many are surprised that we have been able to maintain our production capacity up to this point and hope that we will be able to continue to do so in order to keep supplying products with our excellent lead times.”
Do you have any success story or a happy story from your customer engagements during this period that you have got positive feedback on from customer?
“Our customers have been happy with our quick responses during this time. They expressed how with many working from home a lot of responses have been delayed but they did not see that with us. We get positive feedback for our quick responses to their request for quotes, technical issues, delivery questions etc.”
Is your market recovering and what is going to happen in near future, your feeling of the development?
“With more and more states starting to “open up” again we hope things will begin to head in the right direction.”
Anything else you would like to say?
“Just that we will hunker down and keep plugging away and once this thing blows over, we will be ready to really hit the road again.”